Privacy Policy

Last Updated: 23/09/2025

Rochdale Sports Club (“we,” “our,” or “us”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Who We Are

Our website address is: https://www.rochdalesportsclub.co.uk

Contact Information:

Address: Redbrook, Bridgefold Road, Rochdale, Lancs. OL11 5BX
Phone: 01706 646343
Email: info@rochdalesportsclub.co.uk

Information We Collect

Personal Information

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, postal address
Account Information: Username, password, profile information
Payment Information: Billing details, payment method preferences (processed securely by Stripe)
Membership Information: Membership type, renewal dates, preferences
Booking Information: Session bookings, event attendance, court reservations
Communication Preferences: Newsletter subscriptions, marketing preferences

Automatically Collected Information

When you visit our website, we automatically collect:

IP address and location data
Browser type and version
Device information
Pages visited and time spent on site
Referring website information
Cookies and similar tracking technologies

How We Use Your Information

We use your personal information for the following purposes:

Service Delivery: To provide sports club services, bookings, and memberships
Payment Processing: To process payments for services and products
Communication: To send service updates, booking confirmations, and important notices
Marketing: To send newsletters, promotional offers, and event information (with your consent)
Account Management: To manage your account, preferences, and membership
Customer Support: To respond to inquiries and provide customer service
Legal Compliance: To comply with legal obligations and protect our rights
Website Improvement: To analyze usage patterns and improve our website and services

E-commerce and Online Payments

When you make purchases through our website (including squash academy bookings, memberships, event tickets, or other products), we collect and process the following information:

Name and contact details (email address, phone number, billing address)
Payment information (processed securely by Stripe)
Purchase history and order details
Membership status and subscription information
Delivery preferences and addresses

This information is necessary to process your orders, provide our services, and maintain your account records.

Payment Processing

We use Stripe, a secure payment processor, to handle all online payment transactions. When you make a payment:

Your payment information is encrypted and processed by Stripe
We do not store your full payment card details on our servers
Stripe’s privacy policy applies to payment data: https://stripe.com/privacy
All transactions are processed in accordance with PCI DSS standards
Payment data is retained by Stripe for fraud prevention and dispute resolution

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

Remember your preferences and settings
Keep you logged in to your account
Track your shopping cart contents
Analyze website traffic and usage patterns
Provide personalized content and advertisements

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who We Share Your Data With

We may share your personal information with the following parties:

Payment Processors: We share payment information with Stripe to process transactions for all
online purchases. Stripe may also share data with financial institutions and payment networks as necessary to
complete transactions.
Service Providers: We may share information with trusted third-party service providers who
assist us in operating our website, conducting business, or servicing you.
Staff and Coaches: We may share relevant information with our staff, coaches, or service
providers to deliver the products or services you have purchased.
Legal Requirements: We may disclose information when required by law or to protect our rights,
property, or safety.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information
may be transferred to the new entity.

If you request a password reset, your IP address will be included in the reset email. Your email address may be retained and used in our marketing campaigns.

How Long We Retain Your Data

We retain your personal information for different periods depending on the type of data and purpose:

Account Information: For users that register on our website, we store the personal information
they provide in their user profile. All users can see, edit, or delete their personal information at any time
(except they cannot change their username). Website administrators can also see and edit that information.
Comments: If you leave a comment, the comment and its metadata are retained indefinitely. This
is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation
queue.
E-commerce Data: We retain purchase and order information for active accounts plus 7 years for
accounting and legal compliance purposes. Payment records are retained for 7 years as required by UK tax law.
Inactive customer data may be retained for up to 3 years for potential re-engagement purposes.
Marketing Data: We retain marketing preferences and communication history until you opt out or
request deletion.
Website Analytics: Analytics data is typically retained for 26 months.

Your Rights Under UK GDPR

Under UK GDPR, you have the following rights regarding your personal data:

Right of Access: You can request a copy of the personal data we hold about you
Right to Rectification: You can request correction of inaccurate or incomplete data
Right to Erasure: You can request deletion of your personal data in certain circumstances
Right to Restrict Processing: You can request that we limit how we use your data
Right to Data Portability: You can request a copy of your data in a structured,
machine-readable format
Right to Object: You can object to certain types of processing, including marketing
Rights Related to Automated Decision Making: You have rights regarding automated
decision-making and profiling

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Customer Rights: You have the right to access your purchase history, update your contact preferences, and request correction of any inaccurate information. You may also request deletion of your data, subject to legal and accounting requirements. To exercise these rights, contact us at info@rochdalesportsclub.co.uk or call 01706 646343.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data in transit and at rest
Regular security assessments and updates
Access controls and authentication procedures
Secure payment processing through Stripe
Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Where Your Data Is Sent

Your data may be transferred to and processed in the following locations:

Payment Processing: Payment information is sent to Stripe’s secure servers for processing.
Stripe may transfer data internationally in accordance with their privacy policy and applicable data protection
laws.
Website Hosting: Our website is hosted on servers that may be located outside the UK. We ensure
appropriate safeguards are in place for international transfers.
Third-Party Services: We may use third-party services (such as email providers, analytics
tools) that may process data in various locations.
Marketing Communications: We may use your email address to send order confirmations, service
updates, and promotional information about our products and services. You can opt out of marketing
communications at any time.

Visitor comments may be checked through an automated spam detection service.

Children’s Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

For our junior programs (such as the Squash Academy), we may collect information about children with parental consent and in accordance with applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically for any changes.

Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact us:

Email: info@rochdalesportsclub.co.uk
Phone: 01706 646343
Address: Redbrook, Bridgefold Road, Rochdale, Lancs. OL11 5BX

We will respond to all privacy-related inquiries within 30 days as required by UK GDPR.

For complaints about data protection, you also have the right to contact the Information Commissioner’s Office (ICO) at https://ico.org.uk.